Centrally located in the Cherokee county city of Woodstock, Rejoice Maids Service takes pride in meeting the highest standards in cleaning and excellent customer service. Always aiming high, Rejoice Maids is now 80% “green.” Our goal is to continue to improve and provide our residential and commercial cleaning clients with the best service without compromising quality.
Rejoice Maids Service is locally-owned and operated, we serve all of Cherokee, Pickens and Cobb county including Woodstock, Towne Lake, Canton, Jasper, Big Canoe, Kennesaw, Acworth and Marietta. Whether your cleaning needs are residential or commercial, we offer flexible cleaning service options including recurring maid service, move-in/move-out cleaning, one-time house or office cleaning service, as-needed housekeeper service, and house-for-sale cleaning.
For exceptional maid service, contact us for a FREE phone estimate, in-home estimate, or to schedule a cleaning appointment. We look forward to serving you!
Frequently Asked Questions about Rejoice Maids Service in Woodstock:
Q. Should I do anything to prepare for my home or office cleaning service?
A. You can help us provide exceptional cleaning service by following these steps:
- If you pick up and tidy all rooms before we arrive, then we can dedicate our time to cleaning, rather than to straightening up. Because we charge for the amount of time our maids spend cleaning your home, it will be more cost-effective if you do the straightening up before we arrive. (Tidying the house before our arrival also prevents us from putting stray objects in the wrong location. Thus, you will never have to hunt for the remote control).
- Place fresh linens on the beds if you would like us to strip the sheets and remake the bed with clean linens.
- Hang picture frames and mirrors on sturdy wall hooks appropriate for the weight of the hanging item. Also inspect the hanging wire and replace if deteriorated. Place bumper guards on the backside corners of wall hangings to keep the wall paint from getting scratched.
- Place felt padding on the feet of furniture pieces that on hardwood floors to avoid scratching the floor when we move the furniture to clean underneath.
- Check and repair loose or broken items, such as towel racks, toilet paper holders, microwave and refrigerator handles, glass shelves, and so on.
Q. What areas do you service?
A. Rejoice Maids Service is centrally located in Woodstock, Georgia and our cleaning crews service all of Cherokee county: Woodstock 30188, Towne Lake 30189, Canton 30114 and 30115, Holly Springs 30114 and 30169; Jasper and Big Canoe in Pickens County 30143; and Kennesaw , Marietta and Acworth in Cobb county 30144, 30102, 30066, 30152, 30064, 30062.
Q. What should I do with my pet while Rejoice Maids is cleaning?
A. Our cleaning teams work safely around pets, and all our cleaning solutions are non-toxic and harmless. However, if you would like to give us specific instructions regarding your pet, please contact the office at 678-905-3476.
Q. What time will Rejoice Maids arrive?
A. We operate between the hours of 7 a.m. and 6 p.m. Cleaning times vary depending on our schedule for the day. While we cannot tell you the exact time of our cleaning crews arrival, we can give you an estimated time within a 2-hour window.
Q. Do I need to be home when Rejoice Maids arrives? What about a key?
A. You do not need to be present when we clean your home or office. For convenience, most clients provide us with a key. You can leave a key for us at the initial cleaning. We take the security of our clients’ keys very seriously and we are fully bonded for your protection.
Clients who use a security alarm typically assign us our own unique security code. For apartment and condominium complexes, we generally register at the front desk and sign out a key.
Q. Do I need to provide any supplies or equipment?
A. Rejoice Maids brings all of the necessary equipment and supplies. If you prefer we use your supplies and equipment, just let us know. We generally clean only items that are within reach when using the three-tiered step-stool that we bring with us.
Q. What type of products does Rejoice Maids use?
A. To provide excellent customer service, our cleaning methods and products must be safe for our clients, their pets, the environment, and our cleaning crews.
We know our residential and commercial cleaning clients are committed to healthy homes and environmentally-friendly practices, and that is why they we only use safe and environmentally-friendly products. With our commitment to healthier cleaning we use these products: Bon Ami Cleaning Powder, Pumice Stone, Magic Eraser, Dr. Bronan Sal Suds, Better Life stainless steel cleaner and furniture polish, and Spic and Span multi-purpose commercial cleaner.
Rejoice Maids cleaning technicians are trained to use our cleaning equipment and tools. Along with our environmentally-friendly cleaning products, we use special dust-trapping cloths and HEPA vacuums. Our vacuums catch dust particles and allergens, rather than shooting the irritants back into the air, the way conventional vacuums do.
So, when children and pets play on a floor we’ve just cleaned, there is absolutely no risk of toxicity or harmful chemicals.
Q. Who will clean my home?
A. We will assign an individual or a team of two or three people to clean your Cherokee or Cobb county home or office. The first cleaning is usually done by a team of at least three, but after that you will be assigned one to two cleaning technicians to keep you home looking wonderful.
Q. Will the same Rejoice Maids team clean for me every time?
A. We will assign the same person or team to clean for you if you schedule weekly or bi-weekly cleaning service, however that could change due to vacations or illness. All of our cleaning technicians are fully trained and your satisfaction is guaranteed.
Q. Can I request Rejoice Maids team members to remove their shoes when they clean?
A. For personal safety reasons, Rejoice Maids team members are required to wear shoes at all times when cleaning.
Q. How do I pay for my cleaning service?
A. Payment is due at the time of your cleaning service. We accept cash, personal check, Visa, or MasterCard. For clients who wish to set up recurring payment with their bank’s auto-pay feature, please be sure to schedule checks to arrive at the office before or on the day of service. It is our policy to keep a credit card on file to guarantee your cleaning appointment.
Q. Do you use HEPA filters on your vacuum cleaners?
A. Yes, our vacuum cleaners do contain HEPA filters.
Q. Are you licensed, bonded and insured?
A. Yes, Rejoice Maids Service is fully licensed, bonded, and insured in Georgia.
Q. What if something breaks while Rejoice Maids is cleaning?
A. We treat your home with as much care as if it were our own. In the event of a mishap, our cleaning team will leave you a note, and our office manager will promptly contact you to discuss the incident. We pay the cost of replacement or repair, and we carry insurance for valuable items.
When it comes to items or collections of significant sentimental or monetary value, we ask that clients bring these items to our attention and direct us to avoid cleaning them. In such cases, we prefer to leave your precious objects undisturbed, rather than risking a mishap.
In addition to valuable items and collections, we avoid cleaning curio cabinet interiors. We may also avoid cleaning sensitive items such as plasma television screens, computers, other electronic devices, and associated wires or plugs.
Q. What if I’m not satisfied with a cleaning?
A. We provide a 100% satisfaction guarantee. If you are not satisfied with Rejoice Maids cleaning service for any reason, contact us within 24 hours of service, and we will return the next day at our expense to meet with you, receive your instructions, and correct the problem. We will stay there until you are completely satisfied.
Q. What if I need to reschedule or cancel an appointment?
A. You may cancel or reschedule; however, please keep in mind that we reserve time in our day to accommodate your cleaning. Therefore we require a minimum 24-hour advance notice to cancel your appointment without penalty.
There is no charge for cancellations made with 24-hours notice on business days (M-F, 7am-3pm). However, we charge a $50 fee for cancellations made with less than 24-hours notice. Please note, Monday clients are required to cancel by 3pm on the preceding Friday to avoid the cancellation fee.
Q. What if my routine cleaning falls on a holiday?
A. Rejoice Maids does not service clients on these holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Friday after Thanksgiving
- Christmas Day
If a routine cleaning falls on one of these holidays, we will contact you in advance to arrange a make-up date (please be sure to provide us with a valid email address for convenience). We work on many federal holidays. Unless you’ve cancelled service in advance, you can expect us to arrive as scheduled, if your cleaning date falls on any holiday except those stated above.
Q. Should I tip the cleaning team?
A. Rejoice Maids cleaning crew members do not expect tips. However, our team members are permitted to accept tips should you choose to leave a tip as recognition for exceptional cleaning service.
Q. Do Rejoice Maids team members speak English?
A. We are a non-discriminating employer, and have a diverse, multi-cultural staff. Good communication is important to us. Thus, we ask our clients to call the office and relay any notes or requests, and we will disseminate the information to the teams. All our teams are in touch with the office via cell phone throughout the work day allowing our office to call a team and relay a message for you even while they are working in your home or office. Just let us know.
Q. How can I keep my house looking clean between service appointments?
A. Reduce or eliminate things that need cleaning:
- Place a mat in front of entrance doors.
- Use a basket for mail, newspaper, and car keys to reduce clutter.
- Instruct household members to pick up personal belongings.
When cleaning, try these time-savers:
- Dust from top to bottom. Also dust before vacuuming or mopping.
- When sweeping, spray a broom or dust mop with furniture polish for easy removal of dust and dirt.
- Vacuum regularly.
Q. Do you have cleaning tips for delicate surfaces?
A. Follow these cleaning tips and suggestions to avoid damaging glass, marble, and other delicate surfaces:
- Glass: To clean, rub with lemon juice, dry with paper towels, and polish with newspaper. Use toothpaste to remove small scratches from glass.
- Marble: To remove stains, sprinkle salt onto a freshly-cut lemon. Rub lightly over stain. Wash off with soap and water.
- Wood Furniture: To clean carved furniture, dip an old toothbrush into furniture polish and brush lightly. To remove polish build-up, mix one cup water with one cup vinegar. Dip soft cloth in the mixture. Wring out before wiping furniture. Dry immediately with a soft, dry cloth.
- Wallpaper: To dust, tie a dust cloth over a broom and dust from top to bottom. To remove pencil marks and other non-greasy spots from non-washable wallpaper, use an art-gum eraser. To remove greasy spots, crayon marks, fingerprints and food stains, apply Fuller’s Earth Clay (available at pharmacies). Let dry and brush off. Repeat until spot is removed.
- Wicker: To remove dust from wicker, vacuum using dust brush attachment. To remove grime, wash with a solution of two tablespoons ammonia per gallon of water. Rinse well. Let air dry.
- Mini-blinds: To clean, fit an old sock around each hand (like a mitten). Dip one hand into a bucket of warm, soapy water. Use the wet sock to clean the blind while holding the blind with the other hand. Use the dry sock to dry off the blind.
Q. Do you have cleaning tips for removing tough stains?
A. Use these suggestions to tackle tough stains (and always be careful when working with delicate fabrics or surfaces. A test patch is a good idea):
- Blood stains: To remove fresh stains, rinse with cold water never hot. Apply a paste of water and cornstarch. Let dry and brush off. Cover fresh or dried stains with meat tenderizer and add cool water. Wait 30 minutes then sponge off with cool water.
- Ballpoint ink: Use cheap hairspray: better brands won’t work. Spray the stain lightly (test the fabric in an unnoticeable spot first), and gently wipe or brush. Rinse fabric when ink has lifted.
- Crayon marks: To remove marks from painted walls, scrub with toothpaste or an ammonia-soaked cloth. Rinse and dry.
- Heel marks: Use a pencil eraser.
- Candle wax: To remove from carpets and upholstery, place a paper bag over the dried wax and run a hot iron across it. For dried wax on wood floors, soften the wax with a hair dryer, then remove with paper towels. Wash the spot down with a solution of vinegar and water.
- Water stains: To remove hard-water stains from glasses and bottles, rub with steel wool dipped in vinegar. Remove hard-water stains from bathroom fixtures by applying a paste of baking soda and vinegar. Cover with a towel and let stand for one hour. Wipe off, rinse and dry.
- Pet urine: Treat with commercial pet stain and odor remover. For cat urine, we recommend Nature’s Miracle, which is widely available in pet stores.
- Cigarette odor: Place bowls of vinegar, pine-scented cleaner, or activated charcoal around the rooms in your home, being mindful to keep the bowls out of reach of children and pets. Close off the rooms overnight, if possible. Sprinkle baking soda on carpet and upholstery, let sit overnight, and vacuum.
- Smoke and fire damage: Because of the difficulty in removing smoke odor from a home, we recommend a professional. Click here to read more on the subject.