Method of Payment:
We accept the following methods of payment: cash, check and credit cards, debit (Visa, MasterCard, American Express, and Discover). We secure the credit card on file to guarantee service.

To Book:
A $110 non-refundable deposit is required for all new cleaning appointments, including as-needed cleaning, move-out cleaning, and one-time clean. Our rate is $55 per man-hour. We work in teams of two Professional Housecleaners ($110) or three Professional Housecleaners ($165).

Late Cancellations:
Please call our office no later than 24 hours in advance of your scheduled cleaning to cancel. Keep in mind our professional house cleaners are paid based on our daily full scheduled cleanings, cancellation equals less income for our teams. Frequent cancellations may prompt a price increase, losing your slot on the schedule, or losing your prepared cleaning team. A $110 fee is automatically billed to credit cards for late cancellation.

Late Payment:
Payment is due at the time of the cleaning service. There is a $55 returned check fee regardless of the reason.

Additional Charges:
If there is a gap of five or more weeks between cleanings, we reserve the right to impose an additional $55 to $165 fee. This also applies when your home needs extra cleaning after events such as parties and construction work.

Cleaning Hours:
Rejoice Maids operates Monday through Friday from 8:00 am to 5:00 pm. Cleaning times vary depending on our schedule for the day. Saturday service is limited and available upon request.
Our office is closed and there will be no cleanings scheduled on the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day and Friday after Thanksgiving
- Christmas Day

Note: Rejoice Maids does work on many federal holidays. You can expect our arrival if your cleaning date falls on a holiday other than those listed above.

Estimated Arrival Time:
We cannot guarantee an exact time of arrival. We do our best to honor your request, however, all arrival times are approximate and subject according to our daily cleaning schedule. If your home is the day’s first cleaning, expect us between 8:00-8:30 am.

Entry to your Home or Office:
For recurring maid or janitorial cleaning service, we prefer to have a key to your home or office or be able to obtain a key from your building’s reception desk. If you prefer to be present during the cleaning, please remember that we require a four to five-hour window of arrival. For all other cleaning services, we will make arrangements for entry with you based upon our arrival window.

We offer a 100% Service Guarantee —
Rejoice Maids Pledge:
You’ve heard it before – the 100% satisfaction guarantee. So, what does it mean, you ask? It’s simple. Should you have a concern with the cleaning service you have received, we will work with you to make it right.

Here’s the procedure:
Call us within 24 hours of your cleaning and provide us with details of what was not cleaned to your expectations. We will schedule a re-cleaning appointment at no cost to you on the following business day. Our team will return to your home and address the areas of concern.